Returns

RETURNS

If you are unhappy with your order for any reason, please contact us to arrange a return, please do this within 14 days of receiving the item

You can call us on 020 952 9594 or email returns@claybrooksonline.co.uk. . Please have your order number to hand when you contact us as it will allow us to find your order quickly.

We don't offer a prepaid returns facility or a courier pick up service. We are glad to report we don't get that many returns to warrant it. 

We recommend that you send your order back to us using a tracked delivery service as we cannot be held responsible for any parcel lost during transit to us.

Our return address is:

Claybrooksonline

2nd Floor

8 Spring Villa Park
Edgware
EN9 1EE

Refunds can only be only be made using the original method of payment.